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Please be mindful when receiving a BullyBillows delivery, as every dog can vary depending if they have muddy walks etc. Due to hygiene reasons we cannot accept any returned items if they appear to have clear signs of usage. This can include the following:

• Dirt, marks & scratches.
• Faded material where the product has been rubbed against a dog.
• Washed, used outside of the house for anything more than putting the product on and off.